Refund policy

Return and Exchange Policy - Custom Production

At WymWolf, each t-shirt is unique. When you place an order, we prepare the garment and apply the image of your choice using our thermal presses, directly in our workshop on the South Shore of Quebec.

Due to the fully customized and on-demand nature of our products, we apply the following rules:

1. Size error on the part of the client (Exchanges)
Since every garment is custom made for you, we cannot accept returns or refund size errors. We invite you to carefully consult our size guide (available on each product page) before confirming your purchase.

Courtesy exception: If the garment really doesn’t fit, contact us at support@wymwolf.com within 14 days of receipt. We will be able to offer you an exclusive 35% discount on a new order of the correct size after receiving the returned merchandise.

2. Production errors or defective items (Replacements)
Your satisfaction is our top priority. We carefully inspect each item and order before sending them for any problems. However, during a check, it is possible that an issue may not be detected.

If we made a mistake in your order or if the product has a manufacturing defect (e.g.: torn t-shirt, wrong image applied, apparent pressing problem):

3. Order cancellation
As we order our supplies in batches to maintain our low prices, you have a maximum of 24 hours after your purchase to modify or cancel your order.

After this period, the production of your batch is launched and no cancellation will be possible.

For any questions or to initiate a replacement request, write to us at: support@wymwolf.com or use "Return Merchandise" in the quick links at the bottom of the page.

• Be completely new and not have been worn (except for the fitting).
• Not having been washed.
• Be clean, without stains, without smell (perfume, smoke) and without animal hair.
• Be returned in its original packaging and with its attached labels (if applicable).

• Error on our part or defective item: If we sent the wrong size, the wrong model, or if the t-shirt has a manufacturing defect, we take full responsibility for the return shipping costs; the return shipping costs will be refunded to you after receipt of the item.
• Change of idea or wrong size chosen by the customer: The shipping costs to return the t-shirt are the responsibility of the buyer. The initial delivery, shipping, return and handling fees are non-refundable and shall be borne by the customer. These fees will be deducted from the reimbursement.

1. Write to us at support@wymwolf.com indicating your order number and the reason for the return.

Wait for our confirmation email containing the return address in Quebec and the instructions.

Carefully pack the t-shirt and ship it. We strongly advise you to use a shipping service with tracking number, as we cannot guarantee that we will receive your returned package.

• We will send you an email to confirm receipt of the item.
• If the return is approved, your refund will be processed automatically to your original credit card or payment method within 5 business days.
• Please allow an additional 3–5 business days for your bank to post the refund

• T-shirts purchased in liquidation or final sale cannot be returned or exchanged.
• Electronic gift cards.

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