Shipping policy
Last updated: June 20, 2026
Gestion Canevas ("we", "us") is the operator of (https://wymwolf.com) (the "website"). By placing an order on this website, you agree to the following terms. These are provided to ensure that both parties are aware of and agree to this arrangement in order to protect each other and establish expectations regarding our service.
1. General
Subject to stock availability. We try to maintain accurate inventory counts on our website, but from time to time there may be a stock discrepancy and we will not be able to honor all your items at the time of purchase. In this case, we will provide you with the available products and contact you to find out if you prefer to wait for the back-from-stock item to be restocked or if you prefer that we process a refund.
Here is all the important information regarding the delivery of your items.
Order picking
• All our orders are prepared within 2 to 4 business days.
• Orders are not shipped on weekends and holidays.
• As soon as your order leaves our workshop, you will receive a confirmation email containing your tracking number.
• All our orders are prepared within 2 to 4 business days.
• Orders are not shipped on weekends and holidays.
• As soon as your order leaves our workshop, you will receive a confirmation email containing your tracking number.
Delivery areas, rates, and lead times
We proudly deliver our t-shirts throughout Canada.
We proudly deliver our t-shirts throughout Canada.
Shipping costs are calculated at the time of payment according to the weight, dimensions and destination of the items ordered.
Payment for shipping costs will be indicated and charged at the time of purchase
1.1 Delivery times in Quebec
Domestic shipments are in transit for 2 to 5 days.
1.2 Delivery times in other provinces
Orders outside Quebec are in transit for 5 to 10 days.
1.3 Dispatch times
Since each item is customized for each order, they must be produced and then prepared before shipment, after which they are generally shipped within 3 to 4 business days.
We operate from Monday to Saturday during normal business hours, except on national public holidays, when we will be closed. In these cases, we take steps to ensure that shipping delays will be kept to a minimum.
1.4 Change of delivery address
For requests to change the delivery address, we may change the address at any time before the order has been shipped.
1.5 Post Box Shipping
We do not ship to PO boxes or lockers, you must provide a valid residential address.
1.6 Military shipping address
We are unable to ship to military addresses.
1.7 Items out of stock
If an item is out of stock, we will wait for the item to be available before shipping your order. The existing items in the order will be reserved while we wait for this item and you will be informed of the situation.
1.8 Delivery time exceeded
If the delivery time has exceeded the scheduled date, please contact us so that we can investigate.
Note: Delivery times are estimates provided by our partner carriers and may vary depending on the time of year (such as the holiday season).
Taxes
• For Canada: Applicable taxes (GST and QST/HST) are calculated and displayed in your cart before final payment, depending on your province of residence. Currently, no tax is collected.
Responsibility for the delivery address
Please ensure your shipping address is accurate and complete before confirming your purchase. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the reshipment fees will be borne by the buyer.
A question about your package?
If you have not received your order within the expected time or if you have a question, our team is here to help you. Write to us at: contact@wymwolf.com
2. Follow-up notifications
Upon dispatch, customers will receive a tracking link from which they can track the progress of their shipment based on the latest updates available from the carrier.
3. Damaged packages in transit
If you find that a package is damaged during transit, please, if possible, reject the package from the carrier and contact our customer service. If the package was delivered without your presence, please contact customer service for further steps.
4. Cancellations
If you change your mind, we are able to accept cancellations within four (4) hours; after this time, the order is most likely in production.
If an order has already been shipped, please check our refund policy.
In any case, please contact us as soon as possible.
5. Process for damaged packages in transit
We will process the refund or replacement as soon as the courier has completed their investigation into the claim.
6. Procedure for packages lost in transit
We will proceed with the refund or replacement as soon as the courier has conducted an investigation and believes that the package has been lost.
7. Customer service
For any customer service request, please send us an email at contact@wymwolf.com or through our Contact form.